Remote Control Anarchy: "The six remote controls required for a simple home theater illustrate the problems caused by complexity and inconsistency in user interfaces."

"Users would never accept a consumer electronics product that wouldn't let them run a standard cable from one box to another to transfer the video or audio signals. In today's world, cognitive interoperability is just as important as technical interoperability. If it wants to sell more boxes, the consumer electronics industry needs to get its collective act together and create unified interaction design."