How To Use Wikis For Business

"Content management systems will always have their place in the publishing world, but they've never been the best tools for business collaboration. A simple open-source app called the wiki may soon rule the knowledge management roost.

"Anyone who's worked on even one team project in an enterprise can tell you what a nightmare document management can be. E-mails follow divergent paths. Spreadsheets and Word documents get passed around, and nobody's quite sure who has the most recent version. The admin who's been taking meeting notes and storing them on her hard drive goes on vacation. Marketing strategies change, but nobody remembers to ask the Web folks to update the company intranet.

"Enter the wiki: collaboration software that solves all these problems yet, unlike many traditional content management systems, remains simple enough for non-technical employees to use." ...