The best way to make customers happy, in Bezos’s playbook, is to make living their lives cheaper and easier. …Source: Bezonomics: How Amazon Is Changing Our Lives and What the World's Best Companies Are Learning from It by Brian Dumaine
We are genuinely customer-centric,
we are genuinely long-term oriented,
and we genuinely like to invent. …
(Today, independent, third-party sellers account for more than half of all the products sold on Amazon. The company sells the rest directly to consumers.) …
51 percent of American households attend church,
52 percent have Amazon Prime memberships. …
Bezos embodies three characteristics that separate him from all other mere mortal entrepreneurs.
He believes that resourcefulness is the greatest virtue.
He faces the truth no matter where it leads him.
He is a visionary who thinks in terms of not years but decades and centuries.
There's still one thing that's difficult for him.
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